Information security

AWAYO applies reasonable technical and organisational measures to protect information received through the website, forms, email and other official channels.

Information security forms part of how we manage relationships with travellers.

• unauthorised access;
• improper use;
• alteration;
• disclosure;
• loss;
• accidental destruction.

AWAYO uses external services for functions such as hosting, email, forms, storage, video calls, messaging, analytics and payments.

We select these tools with regard to the type of information involved and use the security and privacy mechanisms available within each service.

To protect both travellers and AWAYO, we recommend checking that any communication, payment request or exchange of important information comes from an official channel listed on awayoexplora.com.

If a communication appears unusual, you may confirm its authenticity before making a payment or sharing information.

We recommend sharing only the information reasonably necessary for the requested service.

Where specific information is required for a particular experience, it will be requested in context and for an identifiable purpose.

Digital risks evolve.

AWAYO may therefore review and update its processes, platforms and safeguards as its operations and tools change.

As with any digital environment, no system can eliminate every risk completely. Our objective is to manage those risks responsibly and reduce them reasonably.

If AWAYO becomes aware of a relevant incident affecting personal information, reasonable responsive measures will be adopted and any notifications required by applicable law will be made.

If you identify a security issue connected with AWAYO or wish to verify a communication, please contact us through our official channels.