Privacy policy

AWAYO uses personal information to manage enquiries, design and provide services, communicate with travellers, process bookings and improve the digital experience.

We aim to use the information reasonably necessary for each purpose and handle it responsibly.

Personal information received through AWAYO is controlled by Francisco Javier Donzelli, CUIT 20-33693108-9, Santiago del Estero, Argentina.

Privacy enquiries may be submitted through the official contact channels listed on awayoexplora.com.

• first and last name;
• email address;
• telephone or WhatsApp number;
• country of residence;
• age when voluntarily requested;
• general travel dates and characteristics;
• preferences and indicative budget;
• information voluntarily provided through forms or interviews;
• billing information;
• basic technical information related to website use.

Certain experiences may require additional information reasonably necessary to assess suitability, preparation or safety requirements.

• respond to enquiries;
• organise interviews;
• prepare Travel Roadmaps and Personalised Travel Designs;
• manage Signature Departures;
• provide contracted services;
• issue tax documentation;
• communicate during an ongoing commercial relationship;
• improve our website and services;
• send content or updates when consent has been given;
• comply with legal or administrative obligations.

News, editorial content and commercial proposals will only be sent where there is a valid basis to do so.

Recipients may opt out at any time.

AWAYO may use external services for website hosting, email, forms, messaging, video calls, analytics, storage and payment processing.

These providers may process limited information in order to deliver their services.

Where a travel experience requires information to be shared with a provider or professional in order to provide a requested service, AWAYO will limit this to what is reasonably necessary.

Information will be retained for as long as reasonably necessary for the purpose for which it was collected and for any additional period required by legal, tax or contractual obligations or the protection of legitimate rights.

AWAYO applies reasonable organisational and security measures intended to protect information against unauthorised access, use, alteration or loss.

Further information is available in our Information Security section.

Individuals may exercise the rights available under applicable Argentine data protection law, including rights of access, updating, rectification and, where applicable, deletion.

Requests may be submitted through AWAYO's contact channels.

If you provide information about a travel companion or another person, you should ensure that you are entitled to share that information and that the person is aware of its intended use.

AWAYO's services are primarily directed to adults.

Where an experience includes minors, required information will be handled with the involvement of a parent, guardian or responsible representative.

This policy may be updated to reflect legal, technological or operational changes.

The current version will always be available on awayoexplora.com.