AWAYO general service conditions

AWAYO designs journeys around the person rather than around a catalogue.

Our work is to listen, interpret, select, organise and turn a travel intention into a realistic experience that fits the traveller's time, budget, energy and way of travelling.

Depending on the service, this may range from an initial strategic orientation to full travel design, organisation, coordination and accompaniment.

• Strategic Interview + Travel Roadmap.
• Personalised Travel Design.
• Travel Guides.
• Signature Departures.
• Special accompaniment and coordination services.

Each format involves a different level of depth, research and AWAYO participation.

This is the starting service for travellers who need to organise an idea and define a clear direction.

• prior review of the information provided;
• an individual online interview of approximately 60 minutes;
• follow-up analysis;
• interpretation of the traveller's profile and intention;
• suggested overall direction or route;
• indicative allocation of days;
• accommodation and mobility criteria;
• priorities and key decisions;
• a personalised Travel Roadmap PDF.

Unless otherwise indicated, the document is delivered within five working days after the interview.

The current price is published on the relevant service page. At present, the regular rate is USD 90 and the launch rate is USD 59.

The same service may cover up to three travellers when they share the same destination, dates and overall route.

Where a traveller proceeds with Personalised Travel Design within 30 days after delivery, the amount paid for the Travel Roadmap may be credited toward the new service under the current commercial conditions.

The Travel Roadmap establishes the strategic direction of the journey.

When the traveller wants to move into detailed research, day-by-day planning, specific accommodation selection, comparison of options, provider coordination, bookings or a greater level of support, AWAYO may propose Personalised Travel Design.

This allows each traveller to pay for the level of depth they actually need.

Personalised Travel Design develops an initial direction into a more complete journey.

• day-by-day or stage-based structure;
• route and base selection;
• accommodation research and comparison;
• transport and mobility analysis;
• selected experiences;
• alternatives for changing conditions;
• operational recommendations;
• pre-trip coordination;
• personalised travel documentation.

Pricing depends on destination, duration, number of travellers, required research, complexity and scope.

AWAYO Guides are editorial and practical resources designed to help travellers understand a destination and make better decisions.

• territorial overview;
• recommended bases;
• routes;
• mobility;
• accommodation;
• activities;
• indicative budgets;
• preparation;
• booking criteria;
• practical recommendations.

The exact scope is described for each product.

Signature Departures are small-group travel experiences designed and accompanied by AWAYO.

Each departure has its own particular conditions, which may establish dates, route, minimum and maximum group size, price, reservation procedure, payment schedule, included services, cancellation conditions, physical or technical requirements, mandatory insurance, required documentation and admission criteria where appropriate for the nature of the journey.

Where an activity requires technical expertise, professional qualifications or specific authorisation, AWAYO works with specialised guides, operators or professionals responsible for that activity.

Within a Signature Departure, AWAYO may undertake travel design, production, organisation, coordination and hosting according to the particular conditions of the experience.

AWAYO aims to work with a selected network of local providers, operators and specialised professionals.

The contractual structure may differ between experiences. Certain services may be booked directly by the traveller, coordinated by AWAYO, intermediated or incorporated into an overall proposal, depending on the structure communicated before booking.

Commercial and tax documentation should reflect the structure actually used.

Price, currency, payment methods, deposits, balances and due dates are communicated before booking.

Where payment processing charges, currency conversion costs or external platform fees apply, these will be communicated where relevant.

A Strategic Interview may be rescheduled at no additional cost when requested at least 72 hours in advance.

Requests made with shorter notice will be considered according to circumstances and availability.

If AWAYO needs to cancel a confirmed interview, the client may choose another date or request a refund of the amount paid.

For Personalised Travel Design, group experiences and services already in progress, changes will depend on the stage of completion and the applicable particular conditions.

Cancellation conditions are communicated before each booking.

Where a transaction is subject to statutory rights of withdrawal, cancellation, refund or other mandatory consumer rights, those rights will apply regardless of any particular commercial condition.

Personalised services, dated experiences and partially performed services may be subject to specific conditions depending on their nature and applicable law.

Real travel sometimes requires adaptation.

Weather, safety, mountain conditions, transport, official decisions, closures, provider operations or other circumstances may require changes to activities, routes or services.

When this happens, safety, practical viability and the overall quality of the experience will guide decisions.

Where a technical guide or professional is involved, their decisions concerning safety, terrain, route and continuation of the activity must be respected.

Travellers are responsible for holding the documentation, visas, permits and other requirements necessary for the relevant destination.

Certain experiences may require travel insurance, specific activity coverage, prior assessment, physical preparation or an individual interview.

These requirements will be communicated before participation is confirmed.

Good planning depends on good information.

Travellers should communicate honestly any relevant circumstances that may affect the design or execution of the journey, including specific needs, prior experience or physical level where appropriate.

AWAYO undertakes to perform its agreed services diligently, professionally and consistently with the contracted scope.

Clarity is part of the service: before moving forward, travellers should be able to understand what they are booking, who provides the relevant components, what it costs and which conditions apply.